Problem Solving
Problem Solving
Four clear steps. Find the root cause and fix it at the Genba.
Precena Strategic Partners Malaysia trains your team to read the root causes of customer problems with a 4-step framework: WHAT, WHERE, WHY and HOW. You practise each step through simple exercises, then solve a real work issue in a consolidated case study.
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WHAT
Clarify Problem
What Chart -
WHERE
Identify Location
Where Matrix -
WHY
Analyse Causes
Why Diagram -
HOW
Develop Countermeasures
How Tree
What is the Problem Solving programme?
Problem Solving is a hands-on training programme by Precena Strategic Partners Malaysia, an HRD claimable training provider. Your team learns a 4-step framework to read the root causes of customer problems and bring Genba-based solutions. You also drop limiting habits and adopt one common language for team collaboration.
- Diagnose your current way of thinking before you fix a problem.
- Clarify the problem with WHAT, locate it with WHERE, analyse causes with WHY and act with HOW.
- Use four visual tools: What Chart, Where Matrix, Why Diagram and How Tree.
- Spot the limiting mindsets and habits which block effective problem solving.
- Apply the full method to a real work issue in a consolidated case study.
- Root Cause
- The underlying reason a problem occurs, not the symptom your customer reports.
- Genba
- A Japanese term for the actual place where work happens. Genba-based solutions start from facts at the source.
- Common Language
- A shared problem solving vocabulary to help teams work across personality and cultural differences.
What will your team learn in problem solving training?
Your team works toward three objectives. You learn the 4-step framework to read root causes of customer problems and bring Genba-based solutions. You spot limiting mindsets and habits which hinder effective problem solving. You adopt a common language to improve collaboration across personality and cultural barriers.
Find the root cause
Understand the 4-step framework to read root causes of problems faced by customers and bring Genba-based solutions.
Break limiting habits
Gain awareness of limiting mindsets and habits which hinder effective problem solving.
Speak one common language
Adopt a common language to enhance collaboration and overcome personality and cultural barriers.
Key content
- Diagnosis of your current way of thinking
- Four-step Problem Solving Methodology
- WHATClarify Problem
- WHEREIdentify Location
- WHYAnalyse Causes
- HOWDevelop Countermeasures
- Simple exercises to understand each step
- Consolidated case study for holistic learning, or a workshop using a real work issue
- Challenge: Problem Solving at work
| Area | Quick fix | 4-step problem solving |
|---|---|---|
| Starting point | Jump to a solution | Clarify the problem first (WHAT) |
| Problem location | Treated as general | Pinpointed at the Genba (WHERE) |
| Cause | Symptom or blame | Root cause analysis (WHY) |
| Action | Short-term patch | Countermeasures tied to the root cause (HOW) |
| Team talk | Personal opinions | One common language |
How does the four-step problem solving process work?
The process moves your team through four steps in order. WHAT clarifies the problem. WHERE identifies the location. WHY analyses the causes. HOW develops countermeasures. Each step uses one visual tool, and your team practises every step with simple exercises before a consolidated case study on a real work issue.
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01
What Chart
WHATClarify Problem
Define the problem in clear terms before you look for answers.
-
02
Where Matrix
WHEREIdentify Location
Pinpoint where the problem occurs so your team works from facts at the Genba.
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03
Why Diagram
WHYAnalyse Causes
Trace the causes step by step until you reach the root cause.
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04
How Tree
HOWDevelop Countermeasures
Build countermeasures which target the root cause, not the symptom.
Final challenge: Problem Solving at work. Your team applies all four steps to a real work issue through a consolidated case study or workshop.
Why choose Precena Strategic Partners Malaysia for problem solving training?
Precena Strategic Partners Malaysia works as both consultants and an HRD claimable training provider. The programme follows a clear structure with three objectives, four practical steps, four visual tools and a real work challenge. Your team leaves with a shared method to solve customer problems at the source.
HRD Claimable
Eligible employers claim training costs through HRD Corp. Our team guides you through the steps.
Consultants and Trainers
Strategy consultants who design training around your business goals and your people.
Hands-on Format
Simple exercises for every step, a consolidated case study and a challenge built on a real work issue.
Problem solving training: frequently asked questions
What is the Problem Solving training programme?
Problem Solving is a hands-on training programme by Precena Strategic Partners Malaysia. Your team learns a 4-step framework to find the root causes of customer problems and build Genba-based solutions. The full module flow, exercises and case study format are shared during your consultation.
Who should attend this problem solving training?
The programme suits HR professionals, executives, senior managers and team leaders who handle customer problems and daily work issues. It fits teams who want one common language to solve issues across departments and cultures. Your consultation with Precena Strategic Partners Malaysia matches the programme depth to your team's roles and goals.
What are the four steps of problem solving?
The four steps are WHAT, WHERE, WHY and HOW. You clarify the problem, identify its location, analyse the causes and develop countermeasures. Each step links to one visual tool: the What Chart, Where Matrix, Why Diagram and How Tree. The training covers how to use each tool in detail.
Is the Problem Solving programme HRD claimable?
Precena Strategic Partners Malaysia is a training provider, and this programme runs as an HRD claimable course for eligible employers. Claim steps, eligibility and documents depend on your organisation's registration. Book a consultation and our team walks you through the claim process for your company.
What does the team work on during the training?
Your team works through simple exercises for each step, then applies the full method in a consolidated case study or a workshop on a real work issue. The programme ends with a Problem Solving at work challenge. The case and challenge brief are tailored to your organisation during the consultation.
Give your team one method to fix problems at the root
Book a consultation with Precena Strategic Partners Malaysia. We review your team's goals, confirm HRD claim eligibility and shape the Problem Solving programme around your real work issues.
- Phone+60 14-930 2074
- Emailprecena_my@precena.com
- OfficeQ Sentral, Kuala Lumpur